terms and conditions
We welcome users to Riquèn Bicycles (Riquèn), a bicycle brand and store, which is owned and managed by Lawriwsky Pty Ltd. (ABN 22 135 356 792), whose registered office is located at 4/59 Darling Street, South Yarra, Victoria, 3141, Australia.
1.1. We sell bicycle parts from our website www.riquen.com (Website) and allow our customers to search, browse and order bicycle parts, which are available on the Website (Services).
1.2. Each time that the Services are used, you will be bound by these Terms and Conditions. Therefore, you are advised to carefully read this document. If you do not understand or agree to these Terms and Conditions or any part thereof, you should not use our Services.
1.3. Riquèn reserves its right to amend the Terms and Conditions without prior notice by displaying the amended Terms and Conditions on this page. By continuing using our Services, you confirm that you have read and understood the Terms and Conditions and have agreed to be bound by them.
- Acceptance of Electronic Communications
3.1. You agree to communicate with us via the email address that you provide to us in the billing details when making a purchase using the Website. We assume no responsibility for any missed communication due to an incorrect email address recorded in your billing details. In the event of any changes in your email address, please inform us by amending your account details or sending a direct email to us.
3.2. By agreeing to these Terms and Conditions you consent to receiving electronic communications from us, including, but not limited to, newsletters, notices and updates.
3.3. We advise that you retain copies of these communications in your files. You agree that any electronic communications that we provide to you satisfy all legal requirements, including that such communications be in writing. If you no longer wish to receive communications from Riquèn you may unsubscribe by sending an email to us at sales@Riquen.com.
4.1. The copyright to all content on the Website, including text, graphics, Riquèn logo, and all bicycle frame designs and other bicycle accessories sold by Riquèn through the Website belongs to Lawriwsky Pty Ltd.
- Purchase of Bicycle Components
6.1. By placing your order on our Website, you confirm that you are ordering the correct item and quantity in your shopping card and request Riquèn to deliver the item(s) to you at the address for delivery nominated by you.
6.2. For completion of the contract, and for your order to be processed, Riquèn must receive the complete payment required for the goods. We will not be able to confirm your order if we are unable to process the payment.
6.3. When payment has been received, Riquèn will confirm your order by sending an email to your email address and will confirm the shipment of the ordered goods.
6.4. Once Riquèn has confirmed your order, a legally binding contract with you will be formed on the terms indicated in these Terms and Conditions. A copy of the contract will be sent to you together with the confirmation of your order. We will as well provide you with an invoice confirming the purchased goods.
6.5. Once we confirm your order, you will not be entitled to change your mind or amend your order or withdraw from it without penalty, as it is likely that the manufacture of the ordered component will have already commenced.
6.6. Riquèn will be entitled to withdraw from any contract if an error or inaccuracy in the price of ordered goods is found in relation to the goods presented on the Website. You will be contacted as soon as possible if we discover any error or inaccuracy in the price of ordered goods on our Website, and the correct price will be communicated to you. You will then be asked whether you wish to proceed with the order at the correct price, or whether you wish to cancel the order. Should you decide to cancel the order, we will reimburse the price paid by you with respect to those goods.
6.7. Unless goods are damaged or defective, we do not accept any cancellations or returns of goods, since customers will have been presented with an opportunity to view the design, colour scheme and technical specifications of the requested goods on our Website.
6.8. Goods will be posted to you at your nominated address. As soon as the goods are dispatched, you will receive an order status update from us with tracking details with respect to your order. You will then be able to track the delivery of your order to you.
6.9. The costs of delivery indicated on our Website are estimates only and based on our experience, availability of goods, processing requirements and the schedules of delivery companies. You will be notified about the precise cost of delivery of the purchased goods prior to finalising your order on the Website.
6.10. All the prices for the bicycle components displayed on our Website are inclusive of delivery cost (i.e. free delivery) which will be paid by Riquèn.
6.11. The addressee (purchaser) will be the declarant and importer into their own country, and will be responsible for any customs clearance, or payments of applicable duties or taxes. We therefore recommend that you contact the relevant customs officials to determine whether any importation duties or taxes would be applicable to your order prior to placing the order on our Website.
6.12. We assume no responsibility for the goods delivered to you, if those are not the goods that you ordered, or damaged or defective, unless you notify Riquèn within 10 working days of the delivery of the goods to you.
6.13. In the event of damage, we request that you provide us with photographic evidence of the damage when you contact us. It will be at Riquèn’s discretion to: replace the goods that have been received by you in a defective or damaged condition; or refund to you the amount that you paid for the damaged or defective or undelivered goods. The cost of shipment of the replaced goods or the cost of shipment of the goods returned by you shall be covered by you and is not subject to compensation by Riquèn. Riquèn will have no liability to pay any amount to you as compensation save as explicitly stated in these Terms and Conditions.
6.14. Riquèn will assume no liability for the loss of goods in transit, unless you inform us in writing that you have not received the ordered goods within 40 days of the date of their despatch to your address. If notified by you in this way, we will investigate the loss of goods and determine, at our discretion, whether to: compensate you for non-delivery or send the non-delivered goods to you once again at your expense. Riquèn will not compensate you for the shipment of non-delivered goods.
- Force Majeure
7.1. Riquèn will not be liable for any failure to deliver goods that you have ordered, or any delay that you have experienced through their non-delivery, or for any damaged or defective goods that you receive which have been caused by an event or a circumstance that is beyond our reasonable control.
- DISCLAIMERS OF WARRANTIES AND LIMITATIONS ON LIABILITY
8.1. LAWRIWSKY PTY LTD TRADING AS RIQUÈN, ITS ASSOCIATED COMPANIES OR SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES (JOINTLY OR SEVERALLY) SHALL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU FOR ANY INJURY OR LOSS RESULTING FROM THE USE OF RIQUEN BICYCLE COMPONENTS OTHER THAN THE LOSS DIRECTLY AND NATURALLY RESULTING IN THE ORDINARY COURSE OF EVENTS FROM THE BREACH OF THESE TERMS AND CONDITIONS BY LAWRIWSKY PTY LTD.
8.2. LAWRIWSKY PTY LTD TRADING AS RIQUÈN DOES NOT WARRANT THAT THE RIQUÈN WEBSITE, RIQUÈN’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM RIQUÈN ARE FREE OF VIRUSES OR OTHER HARMFUL EFFECTS.
8.3. FOR THE AVOIDANCE OF ANY DOUBT, NOTHING IN THESE CONDITIONS OF USE SHOULD BE TREATED AS PURPORTING TO EXCLUDE, RESTRICT OR MODIFY YOUR RIGHTS AS A CONSUMER AVAILABLE TO YOU UNDER AUSTRALIAN LAW.
- Governing Law
10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.
11.1. By using our Services, you consent that any dispute arising from or relating to our Services and these Terms and Conditions shall be exclusively governed by the jurisdiction of the State of Victoria, Australia.
11.2. You acknowledge that it is only with the agreement to these Terms and Conditions that we can offer the Services, and that your agreement to these Terms and Conditions is material condition of entering into a contract with you.
- Our Contact Details
13.1. The contact details of Riquèn are as follows:
4/59 Darling Street
South Yarra, Victoria, 3141
Contact email: email@example.com